UKMS…quality service that speaks for itself.

At UKMS, we are committed to ‘Treating Customers Fairly’:

“For the first time in my life I understand the significance of personal financial matters and how I can shape things for the future…with your help and guidance of course! Thank you so much.” CC, SW17

• We will endeavour to explain the service that we provide. The true cost, benefits and consequence of any product or service you buy from us.
• We will ask a number of questions that will enable us to fully understand your circumstances, needs and budget.

“Great advice, I would never have thought of that. Neither had the numpties I had spoken to before we met.” RC, W5

• Your personal information will always be treated in the strictest confidence.
• We will strive to make strong relationships with product and service providers to ensure they mirror our commitment to you.

“Just to confirm that everything has gone through and happened just as you said it would with regards to the remortgage – pheeeeeew! What a joy and relief.” WM, UB3

• We will always explain paperwork to you in a way you understand and support our advice with timely, easy to comprehend documentation.
• We aim to ensure that you are encouraged to purchase the right product or service to meet your short and longer term needs.

“To have someone else care about my financial wellbeing, give excellent advice and worry on my behalf has ironed out my forehead. Old habits die hard! I am glad I found you.” LD, BA1

• On occasions that we feel it is appropriate for us to charge a fee for our services we promise that it will be reasonable and justifiable.
• We will always attempt to give you the best advice – even if it means losing your business to a competitor.

“You are right as always, I know I can rely on you to get the very best deal.” FK, NW8

• All our staff will be professional and courteous to you – even if they are not directly involved in your business.
• If you are unhappy with the service we provide we will take your complaint seriously and attempt to resolve the matter to your complete satisfaction.

“First class service from a first class company. We look forward to our review.” PM & LB, SL6